Privacy Policy – Klear Skin Indore

At Klear Skin Indore, your privacy is our priority. We are committed to safeguarding the personal information of all patients, clients, and visitors who engage with our clinic, website, and digital services. This Privacy Policy outlines how we collect, use, protect, and disclose your information in line with applicable laws and best practices.

1. Information We Collect

• Personal Identification Data: Name, age, gender, contact number, email, and address.
• Medical Information: Health history, skin/hair/nail concerns, consultation details, prescribed treatments.
• Digital Interaction Data: Information submitted via our website, online booking forms, WhatsApp, or social media inquiries.
• Transaction Information: Billing records, payment method, transaction ID (we do not store sensitive card/UPI credentials).
• Technical Data (if applicable): Device type, IP address, and cookies/analytics from website usage.

2. Purpose of Data Collection

• Managing appointments and patient records.
• Delivering medical consultations and skincare treatments.
• Issuing invoices, processing payments, and maintaining accounting records.
• Communicating with patients via SMS, WhatsApp, email, or phone.
• Providing follow-ups, reminders, and health-related updates.
• Sending promotional and educational content (only with your consent).
• Improving our clinical services, website, and customer experience.

3. Data Protection & Security Measures

• Role-based restricted access to medical records.
• Secure servers and password-protected digital storage.
• Encrypted communication channels for online payments.
• Staff training on confidentiality and responsible data handling.

4. Data Sharing & Disclosure

• Medical Purpose: To laboratories, pharmacies, or partner service providers directly involved in your treatment.
• Legal Requirement: To comply with legal or regulatory obligations when requested by government authorities.
• Service Providers: To trusted partners (e.g., IT service providers, communication platforms such as WhatsApp or Google Ads lead forms) strictly for operational support.

5. Retention of Data

• Medical and billing records are retained as required by Indian medical record-keeping regulations.
• Marketing and inquiry data is retained only as long as necessary for communication purposes.
• Data no longer required is securely deleted or anonymized.

6. Your Rights as a Patient/Client

• Request access to the personal data we hold about you.
• Ask for corrections to any inaccurate or outdated information.
• Withdraw consent for marketing communications at any time.
• Request deletion of your personal data, subject to medical/legal record-keeping requirements.
• Requests can be made by contacting us directly (details below).

7. Cookies & Online Tracking (if applicable to website)

• Our website may use cookies and analytics tools to analyze traffic, improve services, and enhance user experience.
• You can control or disable cookies through your browser settings.
• Cookie-based tracking is never used to store sensitive medical or financial data.

8. Policy Updates

• We may update this Privacy Policy periodically to reflect changes in our practices or regulatory requirements.
• Updates will be published on our website or made available upon request.

9. Contact Information

• Klear Skin Indore
• 5, Bhagatsingh Marg, Malganj, Indore, MP – 452002
• Call : +91-9755510901
• Email : klearskinclinic@gmail.com